Returns Policy
We want you to be happy with what you receive. If something is wrong, tell us quickly and we will make it right.
Report a problem within 24 hours
Contact us within 24 hours of delivery if an item is damaged, faulty, expired or not what you ordered. Please keep the item and its packaging, and send us a photo where possible.
What we will do
Depending on the item, we will replace it, source a correct one, or refund that item. We will agree the outcome with you before acting.
Items we cannot take back
Perishable food that has been opened or stored badly, and items damaged after delivery through misuse, cannot be returned.
Refunds
Approved refunds are sent back to the account you paid from. Depending on your bank, it can take a few working days to appear.
Cancellations
If you cancel before we have sourced your items, we refund in full. Once sourcing or dispatch has started, we may deduct costs already incurred.
How to reach us
Use the phone number, WhatsApp or email on our Contact page and quote your order number or payment reference.